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Query a transaction

If you don't recognise a charge from Novo42, submit a query below and our team will investigate. Contacting us directly is the fastest way to resolve a dispute.

Still don't recognise a transaction?

Complete the form below and our team will review the transaction for you. If you arrived from the customer help page, your descriptor has been carried over automatically.

Transaction query form
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By submitting this form you agree that Novo42 may use the information provided to investigate and respond to your transaction query.
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