Still don't recognise a transaction?

Complete the form below and our team will review the transaction for you. If you arrived from the customer help page, your descriptor has been carried over automatically.

Card preview

Card charged

Lookup only

****** **** ****

Cardholder

CARDHOLDER NAME

Issuer

YOUR BANK

Never enter your full card number, expiry date or CVV on this form.

Transaction query form

1. Card information

Cardholder name *

Card issuer *

First 6 digits *

Last 4 digits *

2. Query information

Reason *

Statement descriptor on your bank statement *

Amount charged *

Date charged *

Please confirm *

I have checked that this charge was not made by me or someone in my household, and that it does not relate to a subscription, recurring payment, or recent purchase.

3. Contact information

Email address *

Contact number *

Additional information *

By submitting this form you agree that Novo42 may use the information provided to investigate and respond to your transaction query.

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Query a transaction

Still don't recognise a transaction?